current Store ID: 16
orders & returns
Can't find the answer? Give us a ring on 01491 875 974 — Monday to Friday, 9am-5pm.

Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).

To return an item, please repack it in the original packaging, then please contact us or call 01491 875 974 to arrange a collection. Our customer service team will provide further instructions.

However, please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method (not including delivery).


If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.


Once we collect your product, it can take up to 10 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.

damaged products

If you receive damaged or incorrect items, please contact us or call our customer service team on 01491 875 974, Monday to Friday, 9am-5pm.