current Store ID: 16

simplehuman’s response to COVID-19

The wellbeing of our customers and staff is our number one priority. In line with current government guidelines we are taking the necessary precautions, while ensuring that our valued customers still receive the best simplehuman service. If you wish to read more about what we’re doing to limit the infection risk, please see our dedicated response to COVID-19 page.

The best way to contact us is via our contact form or our live chat service (when available). It may take up to four working days for us to reply to emails, but we are still here to help.

Want to track your order? Once your order is dispatched you will receive a tracking email from DPD. This may take up to 48 hours from placing your order, due to increased demand at present.

Please note: smaller items sent via Royal Mail will not have a tracking email.

orders & returns
Can't find the answer? Give us a ring on 01491 875 974 — Monday to Friday, 9am-5pm.

returns — read our response to COVID-19 for the latest updates

Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).

how to return

1. Please repack it in the original packaging.

2. Click here to open the online returns form. Select "Returns & Warranty Claims" and then choose "Request a Return". Here you can fill in your details and submit your return.

Alternatively, select "Live Chat" and a member of our team will be able to assist you in real-time (Mon-Fri, 9am-5pm). Or send an email to [email protected].

When using the online returns form, please allow up to 48 hours for confirmation of your return and preferred collection date. Our customer support team will provide further instructions.

However, please remember, items must be returned to us unused and in the original packaging within 90 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.


If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.


Once we collect your product, it can take up to 10 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.

damaged products

If you receive damaged or incorrect items, please contact us or call our customer service team on 01491 875 974, Monday to Friday, 9am-5pm.