current Store ID: 16

simplehuman's response to COVID-19

Will simplehuman still deliver my order?

Yes, your order will still be delivered, although it may take up to two days longer than usual during times of high demand. Our delivery partners (Royal Mail and DPD) are taking precautions to limit infection risk when delivering and collecting parcels. See below for further details.

I’m self-isolating, will simplehuman deliver my order?

Yes. Once your order is dispatched you will receive a tracking email from DHL. This may take up to 48 hours from placing your order, due to increased demand at present. This email will give you the option to defer your delivery to a later date or alternative address, if you wish to do so.

Upon day of delivery, DPD will notify you of an expected time of arrival. If you are self-isolating, please leave a note attached to your front door instructing the driver where your parcel should be left. For more information, see "What is simplehuman doing to limit infection risk when delivering?".

Please note: smaller items sent via Royal Mail will not have a tracking email. These will be delivered along with your normal post.

What is simplehuman doing to limit infection risk when packing orders in the distribution centre?

simplehuman is following government guidelines and has an excellent “keep it out” policy:

  • only healthy staff without symptoms are at work
  • strict guidelines are in place for reporting any illness
  • all key entry and exit points are regularly disinfected, including the loading bays
  • all staff wash their hands on entering and exiting the building, and regularly throughout the day
  • workstations are disinfected and cleaned regularly
  • anyone who can work from home is working remotely

There is a strict door policy in place for visitors to the distribution centre:

  • on arrival, delivery drivers are thoroughly questioned and refused access if they show signs of any infection
  • drivers are kept at a distance
  • delivery and collection vehicle doors are disinfected before opening
  • where possible, drivers unload their deliveries onto clean pallets
  • all deliveries that have been in transit for less than 14 days are disinfected and left for 2 hours before being touched by staff
  • returns from customers are disinfected and left for 72 hours before being touched by staff

What is simplehuman doing to limit infection risk when delivering?

Our UK delivery partners (Royal Mail and DPD) are following government guidelines to provide contact-free delivery:

  • you will no longer be required to sign for delivery
  • item(s) will be left at your door and after knocking, the delivery driver will step aside to a safe distance while you retrieve your item(s)
  • you can specify a safe place to leave your delivery by leaving an instruction attached to your front door
  • please note: If you do not specify a safe place to leave your delivery and you do not open the door to retrieve your parcel(s), the delivery driver will take your item(s) away and leave a failed delivery note

For further information about simplehuman's delivery partners and their response to COVID-19 click the links below:

I’m self-isolating, how can I return a product?

For information on how to return an item, visit our returns page.

If you have been unable to return an unwanted item due to self-isolation restrictions, we will still accept a return and refund you after the usual 45-day period if the item is unused and returned in its original packaging.

If you’re having problems with a product you’ve purchased, please contact us.

Information correct as of 18th June 2020.