simplehuman will not collect any personal information about you except when specifically and knowingly provided by you. Examples of such information are name, delivery and billing addresses, phone number, email address, credit card information and customer preferences data. Examples of ways in which we may collect such information from you include the following:
- Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete a registration form. When registering, you will be prompted to provide certain personal information, including but not limited to your name, delivery and billing addresses, phone number, email address, and credit card number. In addition, you may also be asked to provide your country of residence and/or your organisation's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfil your orders, to communicate with you about your order and this Site, and for internal marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.
- Email Addresses. Some areas of the Site allow you to enter your email address for purposes including, but not limited to: special promotions on Site or opening a simplehuman account.
- Cookies. Like most other websites, simplehuman uses cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are used to provide customers with tighter security, customised content, tracking of orders and shopping basket items. To find out more, please visit our cookie info page. Unfortunately, customers who turn off cookies in their browser settings will not be able to shop from this Site. However, customers who have disabled cookies can still place orders over the telephone by contacting our Customer Support team on 01491 875 974.
We do not sell or rent information about our customers, and all information provided to simplehuman remains absolutely confidential, except that:
- We may share aggregate or summary information regarding our customers with partners, advertisers or other third parties. This data will never identify you personally.
- We may share information with companies that provide support services to us (such as a printer, mailing house, fulfilment company or web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorised to use the information we share with them for any other purpose.
- We will use your personal information to communicate with you about your orders and deliveries, and we may send you a confirmation email when you register/place an order with us. Also, if you submit your email address to register for special promotions on Site or to open a simplehuman account, we use it to deliver the information to you.
- We may be required to disclose such information in response to summonses, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose such information by law.
- We may publicly disclose the name, city and state of the winner of any online sweepstakes.
Protecting Your Information
Shopping on the Site is easy, secure and worry-free. We have taken several measures to guarantee that your order and your credit card information are safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Microsoft Internet Explorer (version 3.0 and above), Netscape Navigator (versions 2.0 and above), and AOL (AOL 3.0 and above), and the Site's security has been tested and verified by McAfee Secure Sign.
SSL is considered the industry standard and is among the leading software available to encrypt online transactions. Your personal information, including your name, credit card number and address, is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.
We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child's personal information from our files.
Opt Out / Corrections
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by here. Please select 'Other' as the 'message subject' and clearly label the subject line "Opt Out/Corrections". Do not email your credit card number or other sensitive information.
Questions And Feedback
We welcome your questions, comments and concerns about privacy. Please send any and all feedback pertaining to privacy, or any other issue, to here.
Terms And Conditions