uk

simplehuman

current Store ID: 16

simplehuman’s response to COVID-19

The wellbeing of our customers and staff is our number one priority. In line with current government guidelines we are taking the necessary precautions, while ensuring that our valued customers still receive the best simplehuman service. If you wish to read more about what we’re doing to limit the infection risk, please see our dedicated response to COVID-19 page.

The best way to contact us is via our contact form or our live chat service (when available). It may take up to four working days for us to reply to emails, but we are still here to help.

Want to track your order? Once your order is dispatched you will receive a tracking email from DPD. This may take up to 48 hours from placing your order, due to increased demand at present.

Please note: smaller items sent via Royal Mail will not have a tracking email.

orders & returns
Can't find the answer? Give us a ring on 01491 875 974 — Monday to Friday, 9am-5pm.
delivery rates

Delivery is free for all UK addresses.

Unfortunately, we do not currently deliver to P.O. boxes.


delivery times — read our response to COVID-19 for the latest delivery updates

Please note: due to increased demand at present, your order may take up to 48 hours to be dispatched.

Your order will be delivered by DPD and will be delivered the next working day after dispatch.
For selected smaller items, Royal Mail 48 service is used and will take 2-3 working days after dispatch.

Addresses in Isle of Man, Isles of Scilly, Scottish Highlands and Islands please allow up to 5 working days for delivery.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • select an alternative delivery date
  • opt for delivery to a nominated neighbour
  • leave in a specified safe place
  • collect the parcel from your local DPD Pickup Shop
  • upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday (additional charges apply)

Smaller items sent via Royal Mail will not have a tracking email.

Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.

For more information, please contact us.


payments

We accept PayPal, American Express, Discover, MasterCard, and Visa. Your card details are protected using PCI DSS v3.2 security standards.


purchasing products outside the UK

If you wish to order products from the United States or Canada please visit simplehuman.com. If you wish to order products from a European country, please use the country flag selector at the top of this page. If your country is not listed but is in Europe, please visit our EU site.


order status

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email. If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order’s progress. If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.


changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.