uk

simplehuman

current Store ID: 16

orders and returns

Can't find the answer? Give us a ring on 01491 875 974.

delivery rates

Delivery to a UK address is free for orders of £49 and over, and £4.99 for orders under £49.

For selected small items the option for Royal Mail delivery at £2.49 will be available.

However, if a product is under warranty and you are claiming parts, there is no charge.

Unfortunately, we do not currently deliver to P.O. boxes.

Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.

delivery times

Your order will be delivered by DPD, with a 2-3 working day transit time.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website.

You can choose whether to receive email or text notifications on your order’s progress.

You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place

If you require next working day delivery, please place your order by midday (Monday-Friday). There is a £6.99 surcharge for this service.

For selected small items, Royal Mail delivery option will be available, with a 2-3 working day transit time.

Please note: Orders placed after midday on Friday will be processed on Monday.

Unfortunately we cannot offer next working day delivery to the Isle of Man. Further exceptions may apply for remote or rural areas.

For more information, please contact us.

purchasing products outside the UK

If you wish to order products from the United States or Canada please visit simplehuman.com.

If you wish to order products from a European country, please use the country flag selector at the top of this page.

If your country is not listed but is in Europe, please visit our EU site.

order status

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email.

If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order’s progress.

If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.

changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.