uk

simplehuman

current Store ID: 16

orders and returns

Can't find the answer? Give us a ring on 01491 875 974.

delivery rates

Delivery to a UK address is free for orders of £49 and over, and £4.99 for orders under £49.

For selected small items the option for Royal Mail delivery at £2.49 will be available.

However, if a product is under warranty and you are claiming parts, there is no charge.

Unfortunately, we do not currently deliver to P.O. boxes or countries outside the United Kingdom.

Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.

delivery times

We aim to deliver all orders in 3-5 working days.

If you require next working day delivery, please place your order by midday (Monday-Friday). There is a £6.99 surcharge for this service.

Please note: Orders placed after midday on Friday will be delivered on Tuesday.

Unfortunately we cannot offer next working day delivery to the Isle of Man. Further exceptions may apply for remote or rural areas.

For more information, please contact us.

purchasing products outside the UK

If you wish to order products from the United States, Canada or Europe please visit simplehuman.com and select the appropriate country flag in the top right corner.

If you wish to order products from another country, please contact us or call
+44 1491 875 974 and we will put you in touch with your nearest supplier.

order status

Shortly after you place an order, you will receive an order confirmation email.

After that, you can check your order status at any time by signing into my account.

Please allow 1-2 working days for delivery.

If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.

changing an order

If you wish to change your order or delivery details, please contact us.