uk

simplehuman

current Store ID: 16
orders & returns
Can't find the answer? Give us a ring on 01491 875 974 — Monday to Friday, 9am-5pm.
delivery rates

Delivery is free for all UK addresses.

Unfortunately, we do not currently deliver to P.O. boxes.


delivery times

If your order is placed before 12pm (midday) Monday-Friday, you will receive it the next working day by DPD. For selected smaller items, Royal Mail 48 service is used and will take 2-3 working days.

Addresses in Isle of Man, Isles of Scilly, Scottish Highlands and Islands please allow up to 5 working days for delivery.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place

Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.

For more information, please contact us.


payments

We accept PayPal, American Express, Discover, MasterCard, and Visa. Your card details are protected using PCI DSS v3.2 security standards.


purchasing products outside the UK

If you wish to order products from the United States or Canada please visit simplehuman.com. If you wish to order products from a European country, please use the country flag selector at the top of this page. If your country is not listed but is in Europe, please visit our EU site.


order status

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email. If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order’s progress. If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.


changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.