A. Setting too low. B. Valve blocked or dirty. C. Soap is too thick or contains exfoliants/beads. D. Needs to re-prime. E. Dispenser is clogged.
A. Turn the dial at the base to increase the setting and try again.
B. Clean the valve of any soap residue using a damp cloth and try again.
C. Soaps with exfoliants or moisturizing beads are not compatible with our sensor pump. Thick soaps or lotions will require the sensor pump to be set at a higher setting in order to dispense enough product.
D. Press and hold on the black button until soap starts to come out. Soap residue may have sealed the valve.
A. Sensor area is obscured by soap residue or other occlusion.
B. Lighting conditions around the sensor pump interfering with sensing.
A. Clean sensor window with a damp cloth. Wipe the area immediately with a clean, dry cloth and try again. Please also check the area underneath the soap pump as a ledge, sponge, or other items on the counter surface may be triggering the sensor.
B. Light may be interfering with sensor. Move the pump to another location with less intense lighting and try again. If the issue still persists, contact customer support.
Blue light is blinking.
A. Batteries are too low to operate sensor pump.
B. Rust on battery holder contacts.
A. Turn the unit off. Replace batteries with fresh alkaline batteries, check proper orientation and try again.
B. Using a flat head screwdriver or steel wool, gently scrape away rust. Check batteries for rust and gently scrape away as well. Re-insert batteries and try again.
Can I use rechargable batteries?
Rechargeable batteries are not recommended, as they are not alkaline batteries. Most rechargeable batteries put out less than 1.5V per cell even when they are fully charged. Some rechargeable batteries do not have enough capacity to turn the pump resulting in low dispensing volume and shorter battery life. A low battery warning light may appear prematurely.
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