Originally I bought the second one because I cracked one of the tri-fold mirrors during a recent move and wanted to replace it. I never got around to parting with the first one and held onto it....fast forward a few months, and my darling boyfriend cracked the new mirror. I called simplehuman desperately trying to figure out a way to fix my beloved mirror. Right away the girl informed me that all I had to do was request a shipping label and pay $50 to fix the mirror. So I ended up fixing both and now I feel super spoiled!!! Not only are these mirrors amazing (my friends and I will waste hours playing with the Instagram filters and doing our makeup) but I've really appreciated the amazing customer service that simplehuman offers their clients. I also have a simplehuman trash can and hopefully I'll get some more of their great products in the future!! But if you have to splurge on one simplehuman item....it's gotta be this mirror!

Everything I bought from that company was very good and the company itself very helpful and they do care about customers needs

I love, love, love this mirror. This is the best investment I have ever purchased. Don’t hesitate just buy it! You deserve it.

So far I like it..............might be a little big and I wish the side mirrors adjusted more. Would like them to tilt in more as they don't seem to do much for me way out to the side. I'd like them to tilt in more to see the side of my face better.

Got it for her as a gift. She is so beautiful to me but...still spends the most intense and focused attention to her make-up and when she is done...I sometimes just stand and look at how beautiful she is. So...it's the best...and to simplehuman customer service elite John...thank you! You clearly walk-the-talk. Make sure your team members and team lead are aware of how you helped totally eliminate a shipping issue with no impact on the delivery date! Thank you, R.K.

The mirror itself is beautiful and exactly the size I needed. Sadly that’s the best thing I can say. Mine simply did not work. Synced once then did not stay synced. It also seemed to not hold a charge. No one from customer service ever got back to me for help so I returned it. Really bummed. I wanted to love this.

I was expecting more! The magnifying mirror attaches in one place and it’s in a very unuseful and too small - the main reason I bought the mirror was so I could see close up! Total waste of $400

In two years I have had to replace mirror twice. It stopped charging after 1 year the first time. And the second mirror started pitting after 6 months. It isn’t worth the hassle. I have two other simplehuman mirrors and haven’t had any problems with them. This specific mirror isn’t worth the money

Was disappointed because the sides did not fold in at an angle to be able to see the sides of your face. Also the small 10x mirror not big enough to do full close up work. Sorry. Sent back