Unit powers on with an adapter, but not with batteries alone.

Faulty power board.

Contact Customer Support

Unit does not power on.

A. Battery is in incorrect position.
B. Battery level is too low or drained.
C. A/C adapter could be faulty or if by another brand, may be the wrong specifications.

A. Make sure batteries are installed correctly.
B. Check battery level or insert fresh batteries and try again.
C. Contact Customer Support

The lid stays open and has to be forced closed.

Trash or close objects are near the sensor.

Contact Customer Support

Opens by itself - especially in the dark, or sometimes sensor does not respond, or has a low range of sensitivity.

A. Sensor could be pointing in towards the can and the lid triggers it on the way down.
B. Trash or close objects are near the sensor.

A. Contact Customer Support
B. Move or clean can. Sensor should be clear of any object at least 20" at all times. The standby sensing range is about 8" to 10".  Any moving objects within range will trigger the motor.

Lid squeaks when closing.

Apply a small amount of lubricant on movable parts of the hinge and under the metal trim ring.

Lid opens past 90 degrees and won't come back down.

.

Contact Customer Support

Lid opens and closes constantly.

A. Kitchen counter or shelf is directly above the sensor.
B. Intense fluorescent lights are directly above the sensor.
C. Trash liner is not tugged down and is hanging over the sensor.
D. A person walked by and was too close to the sensor.

Sensor should be clear of any object at least 20" at all times. The standby sensing range is about 8" to 10".  Any moving objects within range will trigger the motor.

Lid opens about an inch and closes, makes clicking sound or  may open sometimes but slams on way down.

Clutch is slipping.

Contact Customer Support.

Lid opens about 70 degrees sometimes, and 90 degrees at other times.

The first 10 to 20 openings right after power up or power reset are part of the calibration and warm up period.

The opening angle will change and eventually will settle down to a high enough angle for dumping trash.  Depending on battery level, the initial opening angle may be 70º or lower.  It will get higher after a few cycles.