Delivery is free for all orders over €99.00, orders under €99.00 will cost €14.99.
Returns will continue to be accepted. If the return is due to a warranty claim (e.g. if the item is defective / damaged / incorrectly described), this will be free of charge. You will be required to meet the costs of all other returns, this includes postage, transport, and any associated import or customs costs where applicable.
Opens by itself - especially in the dark, or sometimes sensor does not respond, or has a low range of sensitivity.
A. Sensor could be pointing in towards the can and the lid triggers it on the way down. B. Trash or close objects are near the sensor.
A. Contact Customer Support B. Move or clean can. Sensor should be clear of any object at least 20" at all times. The standby sensing range is about 8" to 10". Any moving objects within range will trigger the motor.
Lid squeaks when closing.
Apply a small amount of lubricant on movable parts of the hinge and under the metal trim ring.
Lid opens past 90 degrees and won't come back down.
A. Kitchen counter or shelf is directly above the sensor. B. Intense fluorescent lights are directly above the sensor. C. Trash liner is not tugged down and is hanging over the sensor. D. A person walked by and was too close to the sensor.
Sensor should be clear of any object at least 20" at all times. The standby sensing range is about 8" to 10". Any moving objects within range will trigger the motor.
Lid opens about an inch and closes, makes clicking sound or may open sometimes but slams on way down.
Lid opens about 70 degrees sometimes, and 90 degrees at other times.
The first 10 to 20 openings right after power up or power reset are part of the calibration and warm up period.
The opening angle will change and eventually will settle down to a high enough angle for dumping trash. Depending on battery level, the initial opening angle may be 70º or lower. It will get higher after a few cycles.
What is the recommended cleaning method?
Dampen one side of the microfiber mitt to clean, then flip over to the dry side to polish.
What are the voltage specifications of the sensor adapter?
9V 3A center positive 2.1mm plug.
How do I clean the inner bucket?
Remove the inner bucket and soak with diluted household bleach and water solution to take away the smell caused by germs and bacteria. Baking soda solution may work too. Most liquid bleach bottles have instructions and directions printed.