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Our tools for efficient living are available to buy online, with free delivery on all orders over 59 €.

While the shops are shut, we‘re still here to help. You can get in touch via our contact form.

simplehuman

current Store ID: 48

simplehuman’s response to COVID-19

The wellbeing of our customers and staff is our number one priority. In line with current government guidelines we are taking the necessary precautions, while ensuring that our valued customers still receive the best simplehuman service. If you wish to read more about what we’re doing to limit the infection risk, please see our dedicated response to COVID-19 page.

The best way to contact us is via our contact form. It may take up to four working days for us to reply to emails, but we are still here to help.

orders and returns

Can't find the answer? Give us a ring on +44 (0)1491 875 974.

returns

Read our response to COVID-19 for the latest updates.

Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).

To return an item, please repack it in the original packaging, then contact us to arrange a collection. Our customer service team will provide further instructions.

However, please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.

exchanges

If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.

refunds

Once we collect your product, it can take up to 14 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.

damaged products

If you receive damaged or incorrect items, please contact us.