simplehuman

current Store ID: 48

orders and returns

Can't find the answer? Give us a ring on +44 (0)1491 875 974.

delivery rates

Delivery to a ROI address is free for orders of 59 € and over, and 7.99 € for orders under 59 €.

However, if a product is under warranty and you are claiming parts, there is no charge.

Unfortunately, we do not currently deliver to P.O. boxes.

Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.

delivery times

Your order will be delivered by DHL, using an express service with a 2-3 day transit time.

You will receive a tracking email from DHL with your delivery reference and a link to the DHL tracking website. You can choose whether to receive email or text notifications on your order’s progress.

You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place
  • deliver to a DHL Service Point (45,000 locations worldwide)
  • deliver to an alternate address
  • hold until you return from holiday

For more information, please contact us.

payments

We accept PayPal, American Express, Discover, MasterCard, and Visa.

Your card details are protected using PCI DSS v3.2 security standards.

purchasing products outside the ROI

If you wish to order products from the United States, Canada or Europe please click on the flag icon in the top right corner to select your country.

If you wish to order products from a country not listed, please contact us or call +44 (0)1491 875 974 and we will put you in touch with your nearest supplier.

order status

Shortly after you place an order, you will receive an order confirmation email.

After that, you can check your order status at any time by signing into my account.

If you would like further assistance in tracking your order, please contact us.

changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

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