important Brexit update — changes active from 21st Dec 2020
From 1st January 2021, there will be a customs border between the UK and EU, this will mean some changes to delivery and ordering. We want to do our best to support you, you can find details of how things will change below. Our customer support team are always available to help with any questions.
All our product pricing is inclusive of VAT and we will pay the import duty, using a Delivery Duty Paid (DDP) shipping method. This means that all associated duty costs are paid before you receive your item, so there will be no additional fees. Delivery will be free for all orders over €99.00, orders under €99.00 will cost €14.99.
With added post-Brexit procedures and carrier suspensions we will aim to dispatch your order in 14-28 days. We'll send your tracking number as soon as your order is dispatched.
Returns will continue to be accepted. If the return is due to a warranty claim (e.g. if the item is defective / damaged / incorrectly described), this will be free of charge. You will be required to meet the costs of all other returns, this includes postage, transport, and any associated import or customs costs where applicable.
The best way to contact us is via our contact form. It may take up to four working days for us to reply to emails, but we are still here to help.
Can't find the answer? Give us a ring on +44 (0)1491 875 974.
Due to Brexit uncertainty, our delivery times and costs are changing. From 21st Dec delivery to a ROI address is free for orders of 99 € and over, and 14.99 € for orders under 99 €. Click here to read our Brexit update.
However, if a product is under warranty and you are claiming parts, there is no charge.
Unfortunately, we do not currently deliver to P.O. boxes.
Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.
