current Store ID: 31

orders and returns

Can't find the answer? Give us a ring on +44 (0)1491 875 974.

delivery rates

We deliver to the following European countries. The cost of delivery depends on the country to which the order is delivered and the order value.

Please see the table below:

Belgium, Luxembourg free delivery when you order more than 59 €
7.99 € charge for orders under 59 €
Czech Republic, Poland, Slovakia free delivery when you order more than 89 €
14.99 € charge for orders under 89 €
Croatia, Cyprus, Estonia, Finland, Hungary, Portugal, Slovenia free delivery when you order more than 89 €
19.99 € charge for orders under 89 €
Bulgaria, Greece, Latvia, Lithuania, Romania, Sweden free delivery when you order more than 89 €
24.99 € charge for orders under 89 €

However, if a product is under warranty and you are claiming parts, there is no charge.

Unfortunately, is currently unable to deliver to P.O. boxes or countries not listed above.

If you are shopping from France, Germany, Spain, the Netherlands, Italy, the Republic of Ireland or the United Kingdom please select your country here or use the country selector at the top. If you wish to order products from another country not listed, please contact us.

Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.

delivery times

Your order will be delivered by DHL, using an express service with a 2-3 day transit time.

You will receive a tracking email from DHL with your delivery reference and a link to the DHL tracking website. You can choose whether to receive email or text notifications on your order’s progress.

You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place
  • deliver to a DHL Service Point (45,000 locations worldwide)
  • deliver to an alternate address
  • hold until you return from holiday

For more information, please contact us.


We accept PayPal, American Express, Discover, MasterCard, and Visa.

Your card details are protected using PCI DSS v3.2 security standards.

purchasing products from other countries

If you wish to order products from the United States, Canada or Europe please visit, or please use the country selector at the top

If you wish to order products from another country, please contact us and we will put you in touch with your nearest supplier.

order status

Shortly after you place an order, you will receive an order confirmation email.

After that, you can check your order status at any time by signing into my account.

If you would like further assistance in tracking your order, please contact us.

changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.