delivery details
  • Free delivery on orders over 59 € to Belgium, Denmark, Luxembourg and Republic of Ireland.
  • Free delivery on orders over 89 € to Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, and Sweden.
  • Free returns.
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current Store ID: 31

orders and returns

Can't find the answer? Give us a ring on +44 (0)1491 875 974.

delivery rates

We deliver to the following European countries. The cost of delivery depends on the country to which the order is delivered and the order value.

Please see the table below:

Belgium, Denmark, Luxembourg free delivery when you order more than 59 €
7.99 € charge for orders under 59 €
Czech Republic, Poland, Slovakia free delivery when you order more than 89 €
14.99 € charge for orders under 89 €
Croatia, Cyprus, Estonia, Finland, Hungary, Portugal, Slovenia free delivery when you order more than 89 €
19.99 € charge for orders under 89 €
Bulgaria, Greece, Latvia, Lithuania, Romania, Sweden free delivery when you order more than 89 €
24.99 € charge for orders under 89 €

However, if a product is under warranty and you are claiming parts, there is no charge.

Unfortunately, simplehuman.com/eu is currently unable to deliver to P.O. boxes or countries not listed above.

If you are shopping from France, Germany, Spain, the Netherlands, Italy, the Republic of Ireland or the United Kingdom please select your country here or use the country selector at the top. If you wish to order products from another country not listed, please contact us.

Note: For non-EU VAT territories certain exclusions, conditions and charges apply. Please contact us for details.

delivery times

your order will be delivered by DHL, using an express service with a 2-3 day transit time.

You will receive a tracking email from DHL with your delivery reference and a link to the DHL tracking website. You can choose whether to receive email or text notifications on your order’s progress.

You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place
  • deliver to a DHL Service Point (45,000 locations worldwide)
  • deliver to an alternate address
  • hold until you return from holiday

For more information, please contact us.

purchasing products from other countries

If you wish to order products from the United States, Canada or Europe please visit simplehuman.com, or please use the country selector at the top

If you wish to order products from another country, please contact us and we will put you in touch with your nearest supplier.

order status

Shortly after you place an order, you will receive an order confirmation email.

After that, you can check your order status at any time by signing into my account.

Please allow 5-7 business days for delivery.

If you would like further assistance in tracking your order, please contact us.

changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

    • Be the first to know about our new products, special offers and events. We will only use your email for simplehuman communication and will never share it with third parties without your consent. You can remove yourself from our contact list by clicking on the unsubscribe link in every email. Our privacy policy explains how we use your personal information.