Inspect the battery cover and battery terminals for rust. If rust is present, order a new battery cover.
Light flashes continuously.
The flashing light indicates low battery.
Turn off the pump, replace with new batteries, turn unit back on to 4th setting.
Unit dispenses on its own.
A. Sensor area is obscured by soap residue or other occlusion B. Lighting conditions around the sensor pump interfering with sensing.
A. Clean sensor window with a damp cloth. Wipe the area immediately with a clean, dry cloth and try again. B. Contact Customer Support
Can I use rechargable batteries?
Rechargeable batteries are not recommended, as they are not alkaline batteries. Most rechargeable batteries put out less than 1.5V per cell even when they are fully charged. Some rechargeable batteries do not have enough capacity to turn the pump resulting in low dispensing volume and shorter battery life. A low battery warning light may appear prematurely.