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important returns information
Due to unforeseen border closures, our returns process is temporarily disrupted. Please request a return in the usual way, indicated below. We will be in touch as soon as it is possible to resume European collections.
Our customer support team are here to answer any questions.
To return an item, please repack it in the original packaging, then contact us to arrange a collection. Our customer service team will provide further instructions.
However, please remember, items must be returned to us unused and in the original packaging within 90 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.
