delivery & returns
  • All purchases kr. 700 and over include free delivery.
  • Returns are on us! We understand (however unlikely) that sometimes a product might not be what you expected, that's why all returns are free no matter where you live.
dk

simplehuman

current Store ID: 40
  • support

important Brexit update — changes active from December 21, 2020

Please bear with us, we are pausing shipping to some European countries from 21st December due to Brexit uncertainty. This means we've had to disable the checkout on our Danish website. We expect this to be temporary and will keep the situation under review. Please sign up to our newsletter here to receive updates.

From this date we will still ship to France, Germany, Spain, the Netherlands, Italy, the Republic of Ireland and the United Kingdom. If you live in one of these countries, you will still be able to order from us. Please choose your dedicated simplehuman site using the country flag selector in the top right corner.

Returns will continue to be accepted. If the return is due to a warranty claim (e.g. if the item is defective / damaged / incorrectly described), this will be free of charge. You will be required to meet the costs of all other returns, this includes postage, transport, and any associated import or customs costs where applicable.

The best way to contact us is via our contact form. It may take up to four working days for us to reply to emails, but we are still here to help.

orders and returns

Can't find the answer? Give us a ring on +44 (0)1491 875 974.

delivery rates

Click here to read our important Brexit update.

delivery times

Click here to read our important Brexit update.

payments

We accept PayPal, American Express, Discover, MasterCard, and Visa.

Your card details are protected using PCI DSS v3.2 security standards.

purchasing products outside of Denmark

If you wish to order products from the United States, Canada or Europe please click on the flag icon in the top right corner to select your country.

If you wish to order products from a country not listed, please contact us or call +44 (0)1491 875 974 and we will put you in touch with your nearest supplier.

order status

Shortly after you place an order, you will receive an order confirmation email.

After that, you can check your order status at any time by signing into my account.

If you would like further assistance in tracking your order, please contact us.

changing an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

    • Be the first to know about our new products, special offers and events. We will only use your email for simplehuman communication and will never share it with third parties without your consent. You can remove yourself from our contact list by clicking on the unsubscribe link in every email. Our privacy policy explains how we use your personal information.